Specialty medications are used to treat certain chronic or difficult to treat conditions, such as cancer or multiple sclerosis, that require extra support. These medications may need special handling or need to be given by your health care provider, and are not usually available from a retail pharmacy.
Appropriate use of specialty medications is important to maintain and improve your health and quality of life. Our Specialty Pharmacy Program includes:
Your plan decides what part of your insurance will cover a drug cost. Specialty medications can be covered on the pharmacy or medical benefit. In general, specialty medications you take on your own are a pharmacy benefit and those given by a health care provider are a medical benefit.
Specialty pharmacies offer more than just prescriptions. They provide extra services and support. Specialty medications are not usually available at retail pharmacies because of special handling and storage.
Click on Medications & Pharmacies and search for your medication to see a list of pharmacies that you can use.
Specialty medications given by a health care provider may be available directly from your provider.
For more help, call the number on the back of your health plan ID card.
Your new specialty pharmacy will be able to help you transfer your active prescriptions from your current pharmacy. If you’re out of refills, the specialty pharmacy will contact your doctor to get a new prescription.
Call your specialty pharmacy directly. If you don t call to order your refill, your specialty pharmacy will contact you to setup your next delivery.
You can even sign up for text message reminders online at myuhc.com
Specialty pharmacies are experts in providing specialty medications. Use your regular mail order or retail pharmacy for other medications.
All specialty pharmacies will deliver your medication to the location of your choice. We use experienced shippers, such as UPS, to make sure your package is carefully shipped. If your package needs special handling, like refrigeration, we package and ship accordingly.
When you order your specialty medication, you can request these supplies be included with your order. Talk with your specialty pharmacy to learn more.
Pharmacists are available 24/7 to answer your questions. Call the phone number on your prescription label or in your pharmacy materials (like the welcome kit you received with your first shipment).
If it is an emergency, call 911. Call a specialty pharmacist 24/7 if you are having side effects or problems with your medications. Call your doctor if you are concerned about how your medication is working for you.
Talk to your specialty pharmacy or visit the Environmental Protection Agency (EPA) website for more information on safe needle disposal options.
If you have questions, check out our FAQs.